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Every product and service is the end result of a process or series of processes. e-ZSigma is a collegial firm of professionals who are recognized experts who practice what they preach. But that's only the beginning. But we know that it falls short, and it's why we exist, which is to maximize the delivery of value to our client's customers through expert process design and management. As long as product or service is delivered to specifications, that's viewed as success. Yet process is often overlooked as a key success factor. By the same token, customers' perceptions of value are a function of process quality. We are active learners who, contrary to some firms who take the position that their clients have nothing to teach them, view every engagements as an opportunity to make our service model more relevant to more clients in more sectors.
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